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Genesis Health Clubs is seeking hospitality driven managers who provide superior customer service with the drive to be the best! This role will ensure the financial growth and sales performance of the club by overseeing all aspects of the sales operations. Execution and inspection of all sales operations including the activities of all Fitness Advisors and supporting departments. Manage and participate in all sales related functions including prospecting, staff training, new members sales and member retention.
Duties and Responsibilities:
Seek new and existing memberships to exceed sales goals by phone, outside sales, and current member retention
Report and communicate daily with regional team leaders on sales activity
Conduct daily sales meetings to discuss performance and objectives with club team
Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining staff
Assures that effective orientation and training are given to each new team member
Responsible for addressing complaints and resolving problems
Promptly responding to members concerns
Ensure club meets all standards for cleanliness, maintenance, and safety
Direct and help manage other departments within the club
Attend all staff and club meetings and events
Establish and maintain professional relationships with staff
Maintain and update sales policies and procedures
Always know and be aware of club revenues and goals
Works closely with retention departments to ensure high participation in the facilities
Ensures that all required documentation is completed in a timely manner.
Ability to respond quickly and appropriately to emergency situations.
Perform other duties and assignments as necessary or required
Help support and grow all departments in the facility
Expectations:
Present a professional demeanor at all times when representing the Genesis Health Clubs
Provide input in developing strategies to support goals and objectives
Recommend staff development/education activities
Develop and build a team atmosphere among staff and departments
Ability to respond to common inquiries or complaints
Job Requirements:
Available to work weekends and evenings and holidays
Must hold current CPR certification or obtain within 60 days of start date
Ability to work well with others
Experience in cash handling and credit cards
Customer service abilities
Physical Requirements:
Ability to stand for long periods of time
Ability to lift up to 35 pounds
Ability to communicate with guests and other associates, including reading, writing and speaking
Introduction: My name is Annamae Dooley, I am a witty, quaint, lovely, clever, rich, sparkling, powerful person who loves writing and wants to share my knowledge and understanding with you.
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