Truist Park Policies and Procedures | Atlanta Braves (2024)

Accessibility

With the help of an Americans with Disabilities Act (ADA) consultant, Truist Park was designed to be universally accessible and comfortable for all guests. Truist Park provides services and amenities specifically for fans. These include accessible parking, elevators and escalators, courtesy rides, accessible seating, accessible restrooms, lowered concession counters, drinking fountains, and an accessible seating concierge service.

For information on accessible seating and parking for individual games, please contact the accessible seating department at (404)-577-9100 (Option 5) or [emailprotected].

Our accessible seating specialists are committed to accommodating each guest with reasonable and appropriate accommodations based on each individual's needs.

Accessible shuttles are available in Lot N29 and can accommodate guests in wheelchairs or motorized scooters. Complimentary golf cart service is also available for guests parking in Red Deck, Orange Deck, Purple Deck, Yellow Deck, Silver Deck, Green Deck, Delta Deck, Braves 9 and Braves 11. Please note the golf cart service can only accommodate foldable wheelchairs and walkers. All shuttle services begin 2.5 hours prior to first pitch and end an hour after the game has ended. Shuttle services are provided on a first-come, first-served basis. Please alert the parking attendant if you would like to utilize this service when entering above-mentioned lots.

A complimentary wheelchair service is offered once guests arrive at the Truist Park gates. Guests can receive a complimentary wheelchair escort to and from their seats or other areas within the ballpark. Fans may request a wheelchair in the Ballpark app beginning 2 hours prior to first pitch or by connecting with a Braves or Guest Services representative on-site at Truist Park.

Accessible parking spaces are available in Lot 29 & Red Deck. Further details on accessible services may be found at braves.com/accessibleservices.

Address and Phone Numbers

Atlanta Braves - Truist Park
755 Battery Avenue Southeast/ 755 Battery Ave, SE
Atlanta, GA 30339

-OR-

Atlanta Braves - Truist Park
PO Box 723009
Atlanta, GA 31139-2704

Executive Offices: 404-522-7630
Season Tickets & Multi-Game Packages: 404-577-9100 (Option 1)
Current A-List Members: 404-577-9100 (Option 2)
Group Tickets & Single Game Suites: 404-577-9100 (Option 3)
Accessible Seating Departments: 404-577-9100 (Option 5)
Non-game day Meetings and Events: 404-614-2330
Ballpark Tours: 404-614-2310

Website: braves.com

Advanced Ticket Sales

Advanced ticket sales are available online only by visiting braves.com/tickets.

Alcoholic Beverages

Alcoholic beverages may not be brought into Truist Park. The sale and service of alcoholic beverages at Truist Park is managed by DELAWARE NORTH SPORTSERVICE. All guests are required to provide photo I.D. when purchasing alcoholic beverages.

The sale of alcoholic beverages ends at the bottom of the seventh inning at ballpark concession stands. Premium clubs will offer extended service. Alcoholic beverage service may end earlier at DELAWARE NORTH SPORTSERVICE & ATLANTA BRAVES management discretion.

Alcohol service policies at Truist Park include:

1. The legal drinking age in Georgia is 21. The sale and service of alcoholic beverages to anyone under the age of 21 or any visibly intoxicated person is prohibited.

2. Presenting fake ID by an underage person for the purpose of purchasing alcohol is against the law in Cobb County. Violators are ejected and subject to Citation by local Law Enforcement.

3. All DELAWARE NORTH SPORTSERVICE servers and management staff are certified by an alliance of professional and collegiate sports, entertainment facilities, concessionaires, stadium service providers, the beer industry, distillers, broadcasters, governmental traffic safety experts, and others working together to promote responsible drinking and positive fan behavior at sports and entertainment facilities.

  • Acceptable forms of identification, at point of purchase, are as follows:
  • Valid State/Territory Issued Driver's License with a Photo
  • Valid State/Territory Issued Photo Identification Card
  • Valid Passport (Written in English)
  • Valid U.S. issued Passport Card
  • Valid U.S. Military Identification Card with date of birth.
  • Valid International ID*
  • Guests over 21 years old with International identification other than a Passport (in English), may present their ID to a DELAWARE NORTH SPORTSERVICE international ID trained representative at Guest Services (Section 111). Upon validation, the guest will receive a tamperproof gold wristband printed with "International ID Verified". Guests may then present their ID for positive match, and wristband at any location to purchase / receive an alcoholic beverage. DELAWARE NORTH SPORTSERVICE venue and local alcohol rules apply, regardless of the alcohol service rules in the guest's home country.

4. Guests may only be in possession of a maximum of two (2) alcoholic beverages at any time while on the premises. This limit may be modified to less at the discretion of DELAWARE NORTH SPORTSERVICE. Guests in possession of more than 2 alcoholic beverages will have the excess beverages confiscated.

5. Alcoholic beverages may not be taken into or out of the Xfinity Club, Delta SKY360 Club, or Truist Club after alcohol service has concluded in non-club areas.

6. The ATLANTA BRAVES reserve the right to remove any guest who is being unruly or disruptive due to his or her intoxication, as well as deny any individual who appears intoxicated during his or her entry into Truist Park. Guests over 21 years old with International identification other than a Passport (in English), may present their ID to a DELAWARE NORTH SPORTSERVICE international ID trained representative at the Designated Driver Kiosk (near the Chop House Restaurant entrance.) Upon validation, the guest will receive a tamperproof gold wristband printed with "International ID Verified". Guests may then present their ID for positive match, and wristband at any location to purchase / receive an alcoholic beverage.

7. Guests (adults) providing alcohol to minors will be prosecuted to the fullest extent of the law.

8. Guests possessing alcohol who do not have proof of being 21 or older will be subject to arrest and citation.

9. Guests are not permitted to leave Truist Park with alcoholic beverages. Employees monitoring the exits will request that the guests finish or dispose of alcoholic beverages before exiting Truist Park.

A-List Member Service Center

The A-List Member Service Center features knowledgeable Braves ticketing staff to assist with A-List Membership needs. Interested Members should contact the Braves for more information on A-List pricing, amenities, and memberships at braves.com/alist. The A-List Member Service Center is located across from the Hank Aaron Statue in Monument Garden.

A-List Season Ticket Membership

The Atlanta Braves A-List Season Ticket Memberships make sure you have your seat for all the best matchups at Truist Park. Special benefits for A-List Members include discounts around Truist Park and The Battery Atlanta, exclusive access to Member-only events and experiences, and priority Postseason ticket options. For more A-List Member benefits, visit braves.com/benefits. If you have questions about the Atlanta Braves A-List Memberships or wish to discuss current availability, you may contact an Atlanta Braves Membership Expert by calling 404-577-9100 (Option 1) or visit us online at braves.com/alist. You can also meet with a Membership Expert in-person at your next Braves game by visiting the Sales Table located in Monument Garden just outside the A-List Service Center.

Alumni Sundays

Braves Alumni Sundays are another exciting feature of weekends at Truist Park. Former Braves Legends are on the Georgia Power Pavilion in The Plaza at 11:30 a.m. for pregame autograph sessions (subject to change). Alumni scheduled to appear are also subject to change without notice.

For more information on these and other promotions, please visit braves.com/promotions.

Animals

We welcome trained service animals recognized by federal law at Truist Park. "Service Animals" are defined as dogs (or in some cases, miniature horses) that are individually trained to do work or perform tasks for people with disabilities. Service animals must be leashed and under the control of their handler at all times. We ask that handlers connect with a member of the Truist Park Greeter or Security teams if they need to relieve their service animal after being admitted to the Truist Park event. There is an exit and re-entry process and Braves staff can assist with this at all Truist Park gates. All other animals are prohibited.

Artwork and Artifacts In The Ballpark

(See EXHIBITS)

Atlanta Braves Foundation

The Atlanta Braves Foundation is the charitable arm of the Atlanta Braves. The Foundation invests in programs that serve children, families and communities across Braves Country through grant making, strategic partnerships and signature programs. For more information or to make a donation, visit braves.com/give.

Atlanta Braves Foundation Auctions

Fans may bid on autographed memorabilia from their favorite Braves players during Braves games and online using the MLB Ballpark app. During Braves games, fans can visit the Atlanta Braves Foundation booth located directly across from the Guest Services Booth near section 111. The Atlanta Braves Foundation also hosts monthly online auctions via braves.com/charityauctions. All proceeds benefit the Atlanta Braves Foundation.

ATM Machines

For the convenience of our guests, there are four Truist ATM Machines located throughout the ballpark:

  • First Base Gate Section 118
  • Third Base Gate Section 133
  • Field Level Elevator Lobby (First Base)

Autograph Policy

Fans may request autographs from the time gates open until 1 hour prior to first pitch. At that time, ticket integrity in these areas will begin being enforced. Autographs are not guaranteed and are at the discretion of the player(s).

Automobile Trouble - AAA

As a service to our guests, the AAA Club will provide free emergency road service to any guest parked in the Truist Park parking lots experiencing car trouble during/after all home games. Guests requiring service should raise the hood of their car and see the parking attendant. Please put your four-way flashers on.

Truist Park Policies and Procedures | Atlanta Braves (2024)

FAQs

What can you bring into the Braves game? ›

You must abide by the following: 12” by 6” by 12” clear bag + 1 clutch bag per guest permitted. One Gallon Ziploc storage bag permitted. One Clutch bag no larger than 4.5”x 6.5” with or without straps permitted.

Can I bring my water bottle to Truist Park? ›

Outside Food & Drink

Guests may also bring a sealed plastic bottle of water. One bag of food and one bottle of water per ticket will be permitted.

What is not allowed in Truist Park? ›

Prohibited items such as weapons of any sort, cans, glass containers, or alcohol are not allowed into the ballpark at any time. To expedite stadium entry, placing your cell phone, sunglass and other permitted metal items inside your bag is acceptable.

What is the code of conduct in Truist Park? ›

The following actions are prohibited:

Behavior deemed by Braves personnel to be inappropriate, unlawful, or disruptive (including the use of profanity, abusive or derogatory language, symbols or gestures and playing of music without the use of headphones);

Can I bring food to a baseball game? ›

The security screening process at MLB stadiums often includes bag checks and metal detector screenings. While outside food is generally allowed, it's important to note that certain items, such as cans, bottles, or containers that could be used as projectiles, may not be permitted.

How early should I get to the Braves game? ›

Don't leave at 6 for a 7:10 start time. Go two, even three hours early, and make a day of out of it. There is plenty to see and do at The Battery Atlanta, a mixed-use development, adjacent to SunTrust Park, to pass the time.

Do you need a clear purse at Truist Park? ›

Small, single compartment clutches no larger than 5 x 9 inches. Small, single compartment clear bags no larger than 5 x 9 inches.

Can you bring an empty water bottle into a stadium? ›

Can I bring in water? Fans are permitted to bring in factory sealed bottles of water or empty plastic reusable bottle 32 ounce or less in size. Non-sealed water bottles, metal bottles, aluminum bottles, glass bottles, or any bottle larger than 32 ounces in size is prohibited.

What to wear to a Braves game? ›

You want an outfit that's comfortable and weather-appropriate, but at the same time, you don't want to sacrifice personal style. Sure, a jersey or some other form of merch, like a T-shirt or hoodie, with jeans is the ultimate go-to outfit to wear to a baseball game, football game, or hockey game.

Can you bring sunscreen into Truist Park? ›

Sunscreen. Fans are allowed to bring in one bottle of sunscreen into Truist Park. Aerosol sunscreens are not permitted. Fans can also get sunscreen at Guest Services.

Can I bring a lululemon belt bag into Truist Park? ›

It's important to note that all bags are subject to search upon entry. So, while your Lululemon belt bag is welcome, make sure it only contains items that are allowed in the park. This means leaving behind any prohibited items listed on Truist Park's website to avoid any hiccups at the entry gate.

What can you take into a Braves game? ›

The Truist Park bag policy states that you can't bring backpacks in with you. Small bags for diapers or medical items are allowed, as are ADA-compliant bags. All bags that come into the stadium must be 5” x 9” or smaller. Each gate has a metal detector, and bags will be searched as needed by stadium staff.

How long is a Braves game? ›

Games lasted an average of three hours and six minutes during the 2022 regular season. On Opening Day, the average length was three hours and 11 minutes across seven games.

What are some code of conduct violations? ›

These may include plagiarism, cheating, forgery, sabotage, falsification and bribery. Some schools will also consider the mere attempt to commit such acts as academic dishonesty.

Can you bring outside food into Truist Park? ›

Ice chests and hard-sided coolers are not allowed at Truist Park. Soft-sided coolers, without the plastic liner, are allowed for guests with medical needs.

What is the bag policy at Trustmark Park? ›

VINYL OR PVC AND MAY NOT EXCEED 12" X 6" X 12" INCHES. STORAGE BAG: 1 GALLON RE-SEALABLE CLEAR PLASTIC FREEZER BAG. SMALL CLUTCH OR DIAPER BAG WRISLET PURSE: NO LARGER THAN 5X9" INCHES.

Can you bring a portable fan to Truist Park? ›

Battery-operated, handheld fans and misters are allowed. Umbrellas are also permitted as long as they don't block other fans' view of the game, according to the Truist Park guidelines.

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