Virtual Courthouse Help & Tools (2024)

This page highlights some of the features and tools available for accessing content on this website.

Form Not Submitting? Page Not Loading? Try Clearing Browser Cache

If you submit a form and nothing happens (the page just reloads), you may need to clear your browser's cache. Here are steps:

Chrome

From the button in the top right, select More tools / Clear browsing data...
Or, in the address bar, enter:
chrome://settings/clearBrowserData
Check the following:
- Browsing history
- Download history
- Cookies and other site and plug-in data
- Cached images and files
From the "Obliterate the following items from:" drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select the beginning of time.
Click Clear browsing data.
Exit/quit all Chrome browser windows and re-open Chrome.

Firefox

If the menu bar is hidden, press Alt to make it visible.
From the History menu, select Clear Recent History.
From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.Next to "Details", click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.
Click Clear Now.
Exit/quit all Firefox browser windows and re-open Firefox.

Internet Explorer 9 and higher

If the menu bar is hidden, press Alt to make it visible.
Select Tools (via the Gear Icon) > Safety > Delete browsing history....
Deselect Preserve Favorites website data, and select:
- Temporary Internet files or Temporary Internet files and website files
- Cookies or Cookies and website data
- History
- also include 'Form data'
Click Delete. You will see a confirmation at the bottom of the window when the process is complete.
Exit/quit all Internet Explorer browser windows and re-open Internet Explorer.

Internet Explorer 7-8

If the menu bar is hidden, press Alt to make it visible.
Select Tools > Internet Options from the menu.
Click on the General tab and then the Delete... button.
Make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.
Exit/quit all Internet Explorer browser windows and re-open Internet Explorer.

"Internet Explorer cannot display the webpage" error message

If the URL in your browser's address bar starts with "https" where you see the above error message, follow these steps to fix the issue (see screenshot at right).

If the menu bar is hidden, press Alt to make it visible.
Select Tools > Internet Options from the menu.
Click on the Advanced tab, scroll to the bottom of the list of settings and check Use TLS 1.1 and Use TLS 1.2.
Click Ok and reload the page.

Still Having Issues with IE 7-8?

Please try using another browser such as Chrome, Firefox or IE 11. IE 8 was released in 2009 and is no longer supported by Microsoft and most websites.

Safari

Click the * icon in the upper right side of your Safari window. In the menu that appears, click Preferences.
In the window that appears, click the Privacy tab. Click the button Remove All Website Data....
Click Remove Now in the pop up window that appears.
Exit/quit all Safari browser windows and re-open Safari.

Which Browser Am I Using?

If you don't see a menu in the top right, press the Alt key to make it visible.
- If that works, under Help, toward the bottom you will see About Firefox or About Internet Explorer. If you click that menu item, it will also display the version number.
- If the menu doesn't display, click the options button in the top right and look for an About Chrome or About Safari menu item toward the bottom.

Text Conversion

The Plain Text link at the top of each page will redisplay the current page without any graphic images or multimedia. Once the converted page has been displayed, you can access the links on it and continue accessing the site in this text only format. However, these text only pages will not work with any online forms that need to be filled out, including the Search function. To access these, use the Graphic version of this page link at the bottom to display the normal page and access these forms.

Language Translation

The Español link at the top of each page calls Google language tools, a free translation service, to convert the page to Spanish. As with any computer translation, conversion is not context-sensitive and may not convert text into its intended meaning. Larimer County does not guarantee the accuracy of the converted text. If the information you are seeking is not clear please return to the main page for the county department information you are seeking and contact them for the correct information.

Adjusting Text Size

The Text+ and Text- links at the top of each page will increase or decrease the size of the text displayed on the screen. This method uses Javascript and Cascading Style Sheets to change the size by a small increment. If you prefer, you can also use your browser to adjust the text size by the following method, depending upon the browser you are using:

If You Are Using Internet Explorer - from the browser menu select View > Text Size. The defaultfont size is "medium", but you can select one of five font sizes from "smallest" to "largest."

If You Are Using Firefox - from the browser menu select View > Text Size. You canthen increase or decrease the size of the font as needed.

If You Are Using Safari - from the system menu select View > Make Text Bigger or Make Text Smaller.

Document Types

Some pages on this site link to documents that can be downloaded or viewed with a plug-in. Typically, these may include Adobe Acrobat PDF, Microsoft Word and Excel, Quicktime, RealPlayer and Zip.

Word & Excel

If you do not have the Microsoft programs on your computer you may download this free Word document viewer and this free Excel viewer from Microsoft to view these documents.

Acrobat PDF

The free Adobe Reader software will allow you to read documents saved as Adobe PDFs. If you don'talready have Adobe Reader on your computer, you can download the latest free version from the Adobewebsite. If you prefer to have .pdf files converted to text files, this can be done usingAdobe's online conversiontools.

Quicktime

Quicktime movies can be viewed by downloading the free player from Apple. There are versions for both Windows and Mac computers.

Realplayer

Realplayer audio/video can be viewed by downloading the free player from Real.

Zip Archives

The ZIP file format is a lossless data compression and archival format. A ZIP file contains one or more files that have been compressed, to reduce their file size. Windows XP, Vista and Mac OS X can directly extract files from a Zip archive. Older operating systems may need a utility to extract the content.

Document Indicators

The following graphic logos are displayed on this site to indicate the document's file type and the software you will need to have on your computer, or the "viewer" you will need to download. These icons will only be displayed if you are using a "modern" browser such as Internet Explorer 7, FireFox 2, Safari, or Opera 9.

(.pdf) - Adobe Reader